Common Solutions
“I moved or changed my Wi-Fi network.”
Try a Wi-Fi Settings Reset
This will allow you to connect your Lines to a new Wi-FI network.
- Plug your Lines in to a power source.
- With the Power and the Brighten buttons on the Controller, press and alternate between them 5 times (10 presses in total).
- The Power button LED will become solid white.
“My Lines are paired but unreachable.”
Try to Toggle your Wi-Fi
On your phone, toggle the Wi-Fi off, then on again.
Try to Power Cycle your Lines
Unplug your Lines from power, then plug it back in.
Try to Power Cycle your Router
Unplug your Router from power, then plug it back in.
Try to Reset
“I am not able to pair my Lines.”
Check your Router Settings
- Are you connected to a 2.4 GHz network? 5 GHz networks are not supported.
- Ensure multicast, IGMP, UPnP (if available) are enabled on your router settings.
Try to Reset
“I don’t see my Lines in the App for setup.”
Wi-Fi Troubleshooting
Plug your PSU into power. The Power button on the Processor will light up after 1 minute.
If your Status LED is Solid White, means your Lines are ready to connect to your network.
- Make sure your mobile device Wi-Fi is on.
- Move your mobile device closer to your Lines.
- Toggle the Wi-Fi on your mobile device off, then on.
If your Status LED is Flashing, means Your Wi-Fi is configured, but the Lines cannot connect to the target network.
- Power Cycle your router (unplug your router from power, then plug it back in).
- If your Lines are paired on the Nanoleaf App, delete the device and re-pair them with the Standard Pairing Process.
If your Status LED is Unlit, means Your Wi-Fi is configured and connected to your router.
- Make sure your mobile device is on the same network.
- Toggle the Wi-Fi on your mobile device off, then on.