The Nanoleaf Shop offers flat rate shipping in most regions of the world and weight-based regions in others. We carefully review rates provided by our logistics partners to ensure that we're offering you the best shipping rates that we can. Shipping costs are based on weight, with Nanoleaf paying half of the cost. So... the true cost to ship your order was double what you paid =)
To get the best shipping rates, make sure that you're shopping from the Nanoleaf Shop closest to where your order is being delivered. Currently, we have storefronts in these regions:
Canada (payments are in $ CAD):
United States + Americas (payments are in $ USD):
Europe Union + EEA (payments are in €EUR):
United Kingdom (payments are in £GBP):
Australia + New Zealand (payments are in $ AUD):
Everywhere Else (payments are in $ USD or local currency as indicated and available):
To track your order, open your original order confirmation email and click the button that says 'Track Order Status' or click the link in your shipping notification email. If you didn't receive either of these, please email us at firstname.lastname@example.org and we'll be happy to look up your tracking number for you.MIDDLE EAST
Your order ships from Hong Kong and will arrive in 10-14 days. Please note that import duties and VAT will be collected by the courier. Paying these costs are your responsibility. Please note that due to changing customs rules, we are no longer able to ship to Saudi Arabia. Please visit SACO Group to find a local retailer.
We are currently unable to ship to the Russian Federation. Please visit http://mtflight-shop.com/catalog/aurora-umnyj-svet or https://di-house.ru/store/search?text=nanoleaf to order from our distributor partner in the motherland.
SOUTH-EAST ASIA / JAPAC
Your order ships from Hong Kong and will arrive in 5-7 days. Please note that import duties and VAT will be collected by the courier. Paying these costs are your responsibility.
Shipping costs for all countries in Asia are based on weight.
EXTENDED HOLIDAY RETURNS - 2019
We want your holiday gifting experience to be a great one! Starting November 24, 2019 the deadline for returns and exchanges is extended to January 31, 2020. The normal 30 day returns and exchange period resumes on January 1, 2020.