Shipping & Orders

The Nanoleaf Shop offers flat rate shipping in most regions of the world and weight-based regions in others. We carefully review rates provided by our logistics partners to ensure that we're offering you the best shipping rates that we can. Shipping costs are based on weight, with Nanoleaf paying half of the cost. So... the true cost to ship your order was double what you paid =)

To get the best shipping rates, make sure that you're shopping from the Nanoleaf Shop closest to where your order is being delivered. Currently, we have storefronts in these regions:

Canada (payments are in $ CAD):
https://ca-shop.nanoleaf.me/

United States + Americas (payments are in $ USD):
https://us-shop.nanoleaf.me/

Europe + Middle East (payments are in Euro, opening summer 2017):
https://eu-shop.nanoleaf.me/

Everywhere Else (payments are in $ USD):
https://int-shop.nanoleaf.me/

To track your order, open your original order confirmation email and click the button that says 'Track Order Status' or click the link in your shipping notification email. If you didn't receive either of these, please email us at [email protected] and we'll be happy to look up your tracking number for you.

NORTH AMERICA

Your order ships from Hong Kong and will arrive in 10-14 days. Please note that import duties and taxes may be collected by the courier. Paying these costs are your responsibility. Want to avoid paying the import duties and taxes at the door? Order from the Nanoleaf Shop Canada or the Nanoleaf Shop USA.

EUROPEAN UNION

Your order ships from Hong Kong and will arrive in 10-14 days. Please note that import duties and VAT will be collected by the courier. Paying these costs are your responsibility. Want to avoid paying the import duties and VAT at the door? Order from the Nanoleaf Shop Europe (opening in summer, 2017).

RUSSIAN FEDERATION

We are currently unable to ship to the Russian Federation. Please visit  http://mtflight-shop.com/catalog/aurora-umnyj-svet to order from our distributor partner in the motherland.

SOUTH-EAST ASIA / JAPAC

Your order ships from Hong Kong and will arrive in 5-7 days. Please note that import duties and VAT will be collected by the courier. Paying these costs are your responsibility.

Nanoleaf offers $16.99 flat rate shipping to the following countries:

Macao, Taiwan, China, Indonesia, Malaysia, Philippines, Singapore, South Korea, Thailand, Vietnam.

Shipping costs for all other countries are based on weight.