We are sorry to hear about your experience with our Nanoleaf Skylight Expansion Pack. We strive to provide the best products and services to our customers and we apologize for falling short in this instance. We understand your concern regarding the glossy finish of the panels and we appreciate your feedback. We will definitely take this into consideration for future improvements. As for the return process, our team is currently experiencing a high volume of requests and we apologize for the delay. Rest assured, we are working on resolving this as soon as possible.

We value your satisfaction and we would like to offer our assistance in finding a solution. Please reach out to us at support@nanoleaf.me and we will do our best to make things right for you. You may also reach out through any of our socials and we will make sure to escalate this case for you as soon as possible.

Thank you for choosing Nanoleaf and we hope to have the opportunity to serve you better in the future.

Hello there, we apologize for the initial incomplete delivery and for any inconvenience this may have caused. We understand how frustrating it can be to wait for a missing item and we sincerely apologize for the delay in the replacement. Our team is committed to providing excellent service and we will use your feedback to improve our processes. We hope that the recent delivery of the missing panel has resolved the issue for you. Please do not hesitate to contact us at support@nanoleaf.me if you require further assistance. Thank you for your understanding and we hope to have the opportunity to serve you better in the future.