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More diagnostics are required to troubleshoot this issue before a replacement can be issued. Please submit a ticket request or save time by using our mobile app with a technical scan.

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A replacement is required, please contact Secretlab Support for warranty replacements.

This is a newly launched product that requires further diagnostics and troubleshooting, please submit a ticket here or save time by using our mobile app with a technical scan.

Please reference error code: TS-001

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Qualify for Repalcement

This Controller is qualified for a replacement. Total processing time takes up to 5 business days and shipment take up to 10 business days following fulfilment.

Out of Warranty.

It appears you are out of warranty, so your order has been submitted for review and for assessment. Our warranty team will follow up with a discount offer shortly (Please allow up to 5 business days for this step)

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Diagnostics are Required.

More diagnostics are required to troubleshoot this issue before a replacement can be issued. Please submit a ticket request or save time by using our mobile app with a technical scan.

Please reference error code:

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