ON ALL ITEMS
Help was fast, the shipping was fast too. As an ambassador im proud to work with the team.
The product was great and worked perfectly but customer service from your end was horrendous as I had to wait about 2 months just to receive the product . I had contacted your end plenty of times and each person was polite but had still not been able to resolve the issue of the product not being delivered, I was forced to send ALOT of emails . I really enjoy my nanoleafs but please make sure when next time something is ordered there is a resolution to problems such as these , but the controller is working perfectly and I LOVE NANOLEAFS!!!
Hi, our sincerest apologies for the inconvenience and delay with your delivery. This is not the kind of experience we’d want you to have and we thank you for your feedback regarding the support you received, we will definitely let our team know about this for them to look into so we can enhance your experience for the future.
Controller cannot reset anyway after I changed a router.
Commented in the post of nanoleaf, and nothing follow up.
Finally I have to buy a new controller to use my nanoleaf again, and old one is wasted.
Hello Raymond, this is not the experience we want you to have and we apologize for the inconvenience. If you contact our support team at https://helpdesk.nanoleaf.me/hc/en-us/requests/new they’ll be able to get more information and help you out. Thanks for your understanding!
It’s been more than two months and still waiting for the order, very disappointed
Hey Ebrahim! Our sincerest apologies for the inconvenience and delay. This is not the kind of experience we’d want you to have and we would like to make things right for you. Kindly drop our Support Team a message at http://nanoleaf.me/hello, they can further look into this and have it resolved.